The six phases of the consultation
- 1. The doctor establishes a relationship with the patient
- 2. The doctor discovers or attempts to discover the reason for the attendance
- 3. The doctor conducts a verbal and/or physical examination
- 4. The doctor, the doctor and patient, or the patient (in that order of probability) consider the condition
- 5. The doctor and occasionally the patient detail further treatment or investigation
- 6. The consultation is terminated, usually by the doctor
Dysfunctional consultations tended to have less silence and often phase 2 and/or phase 4 were not successfully completed.
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